Shipping policy
Deliveries
METROPOLITAN FRANCE:
Mondial Relay 3 to 6 working days.
DHL Express Domicile 1 to 6 working days.
For certain destinations customs fees will be applied upon receipt of your order.
INTERNATIONAL:
DHL Express 24h.
Your relay point must be selected after confirming your order.
NO ADDRESS, ARTICLE OR OTHER MODIFICATION WILL BE POSSIBLE after your payment has been validated, please double-check your information.
Milkyway Paris is not responsible for the disappearance of packages after official deposit recorded by the carrier. Once your package has been declared delivered, our responsibility is no longer engaged. No refund will be made in this case.
For deliveries to a relay point, the package must be opened and checked before signature.
After validation by signature of the customer, no complaint will be possible.
Your order can be delivered at any time of the day, between 8 a.m. and 6 p.m. *
* We always do our best to meet these delivery times, but during increased business (such as during sales) delivery times can sometimes be extended. Occasional updates to our systems or cases of force majeure, such as particularly bad weather conditions, may result in a suspension of these delivery services, a modification of the deadline to benefit from them and / or an extension of the deadline. Delivery. However, we are doing everything we can to keep these temporary changes to a minimum. Milkyway Paris cannot be held responsible for any lost or stolen package following specific delivery instructions given to the carrier
Returns